Legal and trust
Written down, in plain words.
Every policy Mule works under, in one place. Status: draft, pending counsel review. Last updated 17 October 2026.
Legal
- Legal noticeWho runs www.mule.sh, how to reach us, and the regulatory notices for the Mule tag.v1.0
- Website terms of useThe terms for using www.mule.sh, its figures, estimators and research.v1.0
- Portal termsHow the Mule Portal works: accounts, approvals, payments and your data.v1.0
- Privacy noticeHow Mule handles personal data on the site, in the Portal and in pilots, with EU and US rights.v1.0
- Cookie policyEvery cookie and script on www.mule.sh, what it does, and how consent works.v2026-10
- Data processing agreementA public summary of the DPA every Mule client signs: roles, security, transfers and device data.v1.0
- Acceptable use policyWhat users of systems Mule hosts may and may not do.v1.0
- Payment termsQuoted projects, the monthly retainer from USD 50, usage at cost + 20%, fees and suspension steps.v1.0
- Tag pilot termsThe terms for farms in the Biometric EID Tag pilot, with the FCC and APHIS notices.v1.0
Trust
- SecurityHow Mule protects livestock records, field apps and the Portal.v1.0
- Sub-processorsThe service providers Mule uses, with location and transfer safeguards.v2026-10
- Accessibility statementMule's WCAG 2.2 AA target, what we do, and known limitations.v1.0
- Responsible disclosureHow to report a security vulnerability to Mule, and what we commit to.v1.0
- AI use statementWhere Mule uses AI, under what terms, and what never happens.v1.0