Subscription Terms.

These Subscription Terms are part of, and incorporate, the Terms of Service. They apply to any plan you pay for monthly. Where these Terms and the Terms of Service conflict on a subscription-specific point, these Terms control.

A Subscription means Mule builds, hosts, and maintains your Project for a recurring monthly fee instead of a single payment up front. There is no deposit and no separate build fee on day one.

MULE OWNS THE PROJECT. You have a non-exclusive, non-transferable licence to use it while your Subscription is current and paid. You can buy it out at any time, and the price falls every month until it reaches zero, at which point ownership transfers to you at no cost.

Your plan bills the amount shown on your quote, once a month, to the payment method you provide, and IT RENEWS AUTOMATICALLY EVERY MONTH UNTIL YOU CANCEL IT. Mule does not ask you again each month; there is no separate approval step; the charge simply repeats.

The price, the monthly billing, the 12-month minimum term, and how to cancel are disclosed to you before you enter any payment details, and again on the payment page. If any of that is not clear to you, do not pay. Email info@mule-digital.com and Mule will explain it.

Cancelling stops future charges. It does not refund charges that have already been made.

Every Subscription runs for a minimum of 12 months. After that it continues month to month, and you can cancel in any month.

The build is amortized over up to 24 months, which is longer than the 12-month term. So completing the minimum term does not make you the owner; it only ends your commitment to keep paying. At that point you can continue subscribing, buy the Project out, or cancel and give it up. On a smaller plan the monthly floor pays the build down faster than 24 months, so free ownership arrives sooner. Your quote names the month your buyout reaches zero.

You can buy your Project out at any time, including during the minimum term. On receipt of the Buyout payment, ownership of the Project transfers to you, and from then on Mule keeps only the same limited right of access described in the Terms of Service: to fix bugs, patch security, and make changes you request, which you can end in writing.

THE BUYOUT PRICE. It is the Build Value, minus everything you have already paid toward the build (the build portion of your monthly price), and never less than zero. If you are still inside your 12-month minimum term, the buyout also includes the care and data portions of your monthly price for the months remaining in that term. The build is never charged twice: the remaining Build Value already settles the build, so the remaining-term amount is only the care and data (service) portions. Once the Build Value is fully paid off, the first part is zero; once the minimum term is complete, the second part is zero; when both are zero, the buyout is free and ownership transfers at no cost.

Only the build portion of your monthly price accrues toward ownership. The care portion ($19.99 a month for hosting, patching, backups, monitoring, and support) and the data portion (the infrastructure your Project uses) are services; they buy you a working, hosted Project, not a share of it. The build portion named in your quote is fixed for the life of your plan, so a later change in your monthly price, for example a data-tier change, never re-cuts your progress toward ownership.

A WORKED EXAMPLE, CALCULATED BY THE SAME CODE THAT BILLS YOU. A Project with a Build Value of $4,800 on the Light data tier prices at $209.99 / mo a month. That splits into $209.99 of build, $0.00 of care, and $0.00 of data. After 6 months you have paid $1,259.94 toward the build, so $3,540.06 of Build Value is left. You are 6 months short of the 12-month term, so the care and data for those months come to $0.00. Buying out in that month costs $3,540.06. Keep paying instead, and the build is fully paid off after 23 months, at which point the buyout is $0.00 and the Project becomes yours for nothing.

If your Subscription includes no build at all, because Mule is only hosting and maintaining a site you already own, then there is nothing to buy out. You already own your site, and Mule is only ever charging you for the service.

Because Mule owns and hosts your Subscription Project, your database, your traffic, and your compute run on Mule's own accounts and on Mule's bill. That is why a monthly price has a data portion, and why heavier Projects cost more to run than light ones. Your data tier is set from what your Project actually does, and it is named on your quote.

Light. Up to 10,000 records, 5 seats, and 1 integration. This tier adds nothing to your monthly price. Above the allowance, overage is $15.00 per additional 10,000 records per month, and $5.00 per additional seat per month.

Standard. Up to 100,000 records, 20 seats, and 3 integrations. This tier adds $50 / mo to your monthly price. Above the allowance, overage is $12.00 per additional 10,000 records per month, and $4.00 per additional seat per month.

Heavy. Up to 1,000,000 records, 75 seats, and 8 integrations. This tier adds $150 / mo to your monthly price. Above the allowance, overage is $9.00 per additional 10,000 records per month, and $3.00 per additional seat per month.

Enterprise. Anything larger than the Heavy allowance. We price this with you directly and confirm it in writing before you sign. There is no automatic overage at this size.

Anything that syncs in real time, or more often than hourly, sits at the Standard tier or above, whatever its size, because it needs infrastructure that is always awake.

Mule will tell you before an overage charge first appears on an invoice. If your usage stays above your allowance, Mule may move you to the next tier up with 30 days written notice, and you may cancel before that change takes effect. A tier change changes your monthly price. It does not change your build portion, so it does not change your progress toward owning the Project.

After the minimum term: cancel from the billing page in your client portal, or email info@mule-digital.com. Cancellation takes effect at the end of the month you have already paid for. No phone call and no retention script.

During the minimum term: you can still leave, but you settle the months remaining on the term. That settlement is the care and data portions of your monthly price, multiplied by the months remaining. It does not include the build portion, because the build is handled separately by the buyout.

WHAT YOU LOSE. If you cancel and have not bought the Project out, your licence ends and Mule takes the Project offline. You will not be able to use it, because you do not own it. This is the trade for not paying for the build up front.

WHAT YOU KEEP. Your domain, your business content, and your customer data are yours and always were. On request within 30 days of cancelling, Mule will give you a copy of your data in a common machine-readable format, at no charge. Mule does not hold your domain or your data as leverage. Months already billed are not refunded, and a buyout is a purchase of ownership, not a deposit, so it is not refundable.

Mule will not raise your price during your 12-month minimum term. After that, Mule may change the monthly price with at least 30 days written notice. If you do not want the new price, cancel before it takes effect and you will not be charged it. A price change never touches the build portion named on your quote, which is fixed for the life of your plan.

If a payment fails, Mule retries it and emails you. Ongoing work pauses while the plan is behind. If the plan stays unpaid for 30 days, Mule may suspend the Project and take it offline, because a Subscription Project is Mule's and Mule is paying to run it. Mule will tell you before it does that. If you own your Project outright, whether because you bought it once or bought it out, Mule will never take it offline over a billing problem, and Mule never withholds your domain or your data.

If your Subscription started before 14 July 2026, you own your Project from day one, as you were promised. Nothing in these Terms takes that away or applies the buyout framing to you. Your original agreement continues to govern your ownership, and there is nothing for you to buy out because it is already yours. If you cancel during your initial term, you settle the remaining build value under those original terms, which is what you agreed to at the time.