← Journal3 min read

What Happens to Your Website When You Stop Paying Squarespace or Wix

It is the question almost nobody asks before they sign up, and the one that matters most. Here is exactly what happens to a Squarespace or Wix site the day the payments stop.

Wine country, Michigan
Photo by Kevin Dooley · Flickr · CC BY 2.0

People ask us what a website costs. Almost nobody asks the more important question: what happens if you stop paying for it.

With a website builder, the answer is short. The site goes away.

The plain version

Squarespace and Wix are not selling you a website. They are renting you software that displays one. The pages exist inside their system, on their servers, in their format. As long as the monthly payment clears, your site is up. The month it doesn't, the site comes down.

Not "looks a bit broken." Down. The address still exists, but visitors get a parked page or an error. Customers searching for you at 8pm find nothing. And there is no warning the public sees, it just happens.

"But I can export it, right?"

Partly. You can export your written words and your images. That is worth doing and you should. What you cannot export is the site itself, the layout, the design, the way it all fits together. That lived in their builder and it stays in their builder.

So the export gives you a folder of text and photos. It does not give you a working website. To get back online you start over somewhere else, paying again, rebuilding again.

The domain is a separate trap

If you registered your domain through the builder, your domain is now tangled up in the account you just cancelled. People discover this at the worst possible time, mid-move, mid-dispute, or when a renewal silently fails and the name drops.

A domain should sit in its own account, in your name, paid directly to a registrar. Five minutes of setup that saves a genuinely bad week. We wrote about that in owner-of-record.

Why this is built this way on purpose

It isn't an accident or a flaw. Recurring revenue is the entire business model. A site that stops working the moment you stop paying is a very effective reason to keep paying. That is good business for them. Whether it is good for a small shop in a town of four thousand people is a different question.

What we do instead

We hand-code the site and run it for you on a monthly subscription, build included, with nothing down, on a 12-month initial term that goes month-to-month after. Your domain and your data are registered to you and stay yours, whatever happens. The project itself is yours on completion if you buy it once, and ours until you buy it out if you take it with nothing down, on a buyout that falls every month until it reaches zero. Cancel a subscription before you have bought the project out and it does come down, and we would rather write that here than let you find out the way you found out about Squarespace. The difference is that we will actually sell you the site, at a price that shrinks every month. Squarespace never will. That is the no-subscription website idea in one line.

None of this means a builder is always the wrong call. If you need a page up this afternoon and you are fine renting it forever, a builder is fine. Just go in knowing the deal: you are paying rent, and rent does not build equity.

If you already have a builder site and the lock-in is starting to bother you, that is a normal place to be, most of our migration clients started exactly there, and getting you out is what website rescue is for. Email info@mule-digital.com or send the brief at /project and we will tell you honestly whether moving is worth it for your situation.

Written by

Emile Holemans

Co-Founder & Creative Technologist

emile@mule-digital.com

Ready to build something?

Mule builds sites, brands, and digital strategy for rural and small-town businesses. Every project quoted from your brief. We write back personally.