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The Real Cost of a Cheap Website

Justin Reynolds on why the cheapest website is almost never the least expensive one · and how to tell the difference before you pay.

Rural Michigan
Photo by Want2Know · Flickr · CC BY 2.0

There's a guy who'll build your website for $300. There's an app that'll do it for $19 a month. There's your nephew, who's good with computers. I'm not going to tell you to never use any of them. I'm going to tell you what the cheap version actually costs, so the number you compare is the real one.

Cheap isn't a price, it's a deferral

A cheap website is rarely cheaper. It's the same cost, paid later, with interest, in a currency you didn't expect.

The $300 site costs you the three weekends you spend chasing the guy who's stopped answering. The $19-a-month builder costs you the afternoon a year for four years that you spend fighting the editor, plus $912 over those four years, plus the site the day you stop paying. The nephew costs you nothing until he moves, gets a real job, and takes the only login with him.

None of those costs show up on the invoice. All of them are real.

The three bills nobody quotes you

The findability bill. Cheap sites are usually slow and structureless. Slow, structureless sites don't rank. Not ranking means every customer who would have found you on Google instead found a competitor. You will never see this bill. It's the worst kind, because it's invisible and it compounds.

The trust bill. A site that looks thrown together tells a customer the work might be too. That's not fair to you, your work is probably excellent, but it's how people read it, and they read it in about two seconds. The cost is the quote that never gets requested.

The lock-in bill. This is the big one. Cheap usually means rented. The builder owns the platform; you own a monthly payment and a hostage situation. Stop paying and the site is gone, not yours to move, because you never had it. We wrote a whole piece on why website builders cost more, because this is where most of the money quietly goes.

What you're actually paying for at any price

Every website is the same four things: design, the code under it, the words on it, and the structure that makes Google understand it. Cheap doesn't remove any of those. It just moves who does them, onto you, onto an app, onto someone who'll vanish.

When you're on a plan with us, that's what the work covers: all four, done properly, and kept running for you. No platform rent, because there's no platform holding your site hostage. The code, domain, and hosting are in your name, not ours, from day one, walk away and the site keeps working whether or not you ever talk to us again. The $0-down build is paid off across the first 12 months; leave early and you settle what's left of it, never a fee for access.

How to tell cheap from inexpensive

Inexpensive is fine. Our subscriptions include the build with nothing down, on purpose. The test isn't the number, it's three questions. Do you own the files and the domain outright? Does the site still work if the company that built it walks away? And if you pay monthly, is that money buying you work, building, hosting, maintenance, search, or just permission to keep your own site online? A monthly fee for real work is a service. A monthly fee for access to something you supposedly own is lock-in.

A site can be inexpensive and pass all three. Ours does. Buy the project once and you own it on completion. Subscribe with nothing down and Mule owns and runs it until you buy it out, on a buyout that falls every month until it reaches zero. A cheap one fails at least one, usually quietly, usually about eighteen months in.

If you've got a cheap site now and you're not sure which bill you're paying, send us the URL. We'll tell you what we see, for free, before you spend anything fixing it.

Written by

Justin Reynolds

Founder & Creative Director

justin@mule-digital.com

Ready to build something?

Mule builds sites, brands, and digital strategy for rural and small-town businesses. Every project quoted from your brief. We write back personally.